SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://justpet.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Никель! Наш кот-фанат
Nickel! Our cat is a fan
Идентичен видео. Очень классный и веселый. Купил 2. Всем девочкам понравилось. Остальные боятся kkkkkk!
Is identical to the video. Very cool and fun. Bought 2. one bitches loved. The other was afraid kkkkkk!
Получили. Пока все работает. Не знаю на сколько хватит.
Got it. So far, everything works. I don't know how much.
Посылка из Китая до Внуково дошла за 6 дней, а вот от туда до отделения в Москве же шла 1,5 месяца. Связывался даже с продавцом (отвечает оперативно и по делу) - думал кто-то из сотрудников ПР или таможни для себя рыбку "заиграл". Сама посылка надежно упакована, полностью соответствует описанию и изображению на сайте. Мои кот и кошка "дерутся" между собой за возможность поиграть. Рыбка работает, заряжается. Покупкой доволен, спасибо продавцу!
The parcel from China to Vnukovo reached 6 days, but from there to the department in Moscow was 1,5 months. I contacted even the store (answers promptly and in the case)-someone from the employees of PR or customs for themselves the fish "played". The parcel itself is securely packed, fully corresponds to the description and image on the site. My cat and cat "fight" with each other for the opportunity to play. The fish works, charges. Purchase is satisfied, thank you to the seller!
пришла рыбка за пол месяца. очень крутая, приятная на ощупь. все работает
Came a fish for half a month. Very cool, pleasant to the touch. Everything works
The toy is Super Fun. Сегодня я получил его, и сегодня моя сука уже сломала его, но она наслаждалась хорошим временем. I Guess a smaller Dog OR a cat Will last longer.
The toy is super fun. I got it today and today my bitch broke it already, but she enjoyed a good time. I guess a smaller dog or a cat will last longer.
Кошке нравится. Одна из моих кошек немного боится шума, но другая любит его. Его легко зарядить и можно поместить в него кошачий патрон. Нравится. Милый. Хорошее качество.
My cat loves it. One of my cats is a little scared of the noise but the other lovesss it. It’s easy to charge and can put catnip inside. Love it. So cute. Good quality.
коту понравилась. механизм вытащил, тк батарейка быстро разряжается.
Cat liked it. The mechanism pulled out, the battery is quickly discharged.
Mon chat adore et moi j'adore la regarder jouer avec! Ah ah un peu long a-recevoir mais je suis satisfaite
Mon chat adore et moi j’adore la regarder jouer avec ! Ah ah ah ah un peu long à recevoir mais je suis satisfaite
Моей кошке это нравится. Она кусает, кусает, обнюхивает и жевает. Он все еще лежит до тех пор, пока она не прикоснется к нему, затем он вибрирует хвост, что делает его движение. Уровень звука хороший. Продавец отличный. Я снова куплю в этом магазине. 100% повторяет.
My cat LOVES this. She bite, kick, sniff and chew it. It lies still until she touch it, then it viggles the tail, making it move. Sound level is good. Seller great. I will buy from this shop again. Recomend 100%.