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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://justpet.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Отличный продукт для животных. Хотя мои кошки приносят меньше интереса к этому, игрушки очень хорошо сделаны, чтобы привлечь их любопытность, и они прочные. Когда продавец может доверять ему, он сделает все, чтобы помочь вам и удовлетворить вас. У меня была небольшая проблема с отверстием на маленьком желтом шаре, и продавец сразу же ответил мне и отправил мне еще один маленький желтый шарик. Я уже сделал покупки у этого продавца для других товаров, и я абсолютно не жалею об этом, наоборот. Будь то для предметов или этого очень дружелюбного продавца, я очень доволен и могу порекомендовать вам делать покупки у него, я могу вас заверить, что вы не пожалеете об этом. Очень хороший день всем.
Excellent pet product. Although my cats are less interested in this one, the toys are very well done to attract their curiosity, and they are solid. When the store you can trust him, he will do everything to help you and satisfy you. I had a small hole problem on the small yellow ball, and the seller immediately answered me and send back another small yellow ball. I had already made purchases at this seller for other items, and I do not regret at all, on the contrary. Whether for the items or for this extremely friendly seller, I am very satisfied and can recommend you to make your purchases at home, I can assure you that you will not regret it. Very good day to all.
Cool toy
Он маленький, но хороший, из хорошего материала, чапун прилипает к тому же плавающему полу. Мне понравилось. Надеюсь, моей собаке понравится.
It's small but OK, good material, the pimp sticks on floating floor the same. I like it. I wish my dog liked it.
Этот продукт потрясающий, некоторые из моих кошек еще не выяснили, как он работает, но один из них очень умный и быстро застиг! Он использует это для своих лакомств, когда хочет закуску. Этот продукт также довольно быстро и стоит своих денег! Мы сделаем все возможное, чтобы купить этот товар в коробке или Вы рисковали, что он будет поврежден при транспортировке. Я получил коробку, она прибыла идеально
This product is amazing, some of my cats have yet to figure out how it works but one of them is super smart and caught on quickly! He uses it for his treats when he wants a snack. This product cane fairly quick too and its worth the money!! Will say its best to buy this item with the box or you risk it getting damaged by shipping. I got the box an it arrived perfectly fine
Супер хорошо. Мои кошки видны. Они работают на ухе. Это хороший вариант для них, чтобы повеселиться, я куплю еще один.
Super good. My cats are visited. They work the mind. It's a good choice for you to have fun, I'll buy another one.
great! good quality. already used it.
Es tal cual a la descripción. Se mueble bastante fácil y tiene los orificios bastante grandecitos para que les sea fácil sacar los premios. La ventosa es bastante fuerte, a ver si se animan a usarlo. Ha llegado bastante rápido a España.
Очень хороший продукт, который хорошо заботится о моей кошке.
Very good product that occupies my cat well.
conforme à la description, je l'ai depuis quelques jours et mon chat ne l'utilise pas ... dommage peut-être plus tard ! sinon rien à dire
According to the description, I have it for a few days and my cat does not use it... Too bad maybe later! Otherwise nothing to say
котик пока не юзал, но думаю, скоро учует запах и будет пытаться вытащить лакомства) пришло быстро и работает исправно)