SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://justpet.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар хороший. Немного тиховато квакает, но от любого движения звук происходит. Маленький минус не возможно заглушку обратно вернуть. И я не знаю как менять батарейки. В подарок положили наклейки и пумпончики. Рекомендую продавца.
Потрясающе! 10 из 10. Быстро стала одной из любимых игрушек моего кота. Мой маленький котенок просто любит этот мяч. Он светится, когда он играет с ним, что держит его помолвку.
Доставка в Киев почти месяц, забирала на почте. Ещё не пробовала. Продавец положил щедрый комплимент.
It arrived in perfect condition, just like the description and with gifts (stickers and wool balls). Excellent product.
Одна из самых дешёвых но самых любимых игрушек моего питомца) заказывала с пением птиц, кот заинтересовался сразу, играл с ней наверное минут 20 без перерыва, для него это очень долго, обычно его сложно чем то заинтересовать. В подарок положили красивые наклеечки и 2 маленьких мягких шарика, к моменту фотографии я их уже не нашла, кот куда то утащил) буду заказывать ещё другие мячики, одна из лучших покупок за последнее время
It came before the predicted date. Very accurate the product. Thanks to the store for the present that sent me.
Mi gato enseguida se ha puesto a jugar con ella, parece que se divierte mucho.
He's arrived sooner than expected, and even arrived with gifts. The only thing came in the box folded by the shipment. But everything is fine. My cats love it.❤️
Little and pretty and a short sound so it doesn't bother, it's great and he loved it. Thanks for the little gifts and stickers.
Very happy with the purchase! Thanks for the detail!
It arrived in perfect condition, fast in a package of various items, making it more comfortable, practical and gives me confidence. My cat enjoys playing with the ball, likes it and makes it feel good. In the pictures, he has it between his legs. It has a small gift detail, thank you store for the kindness. It is recommended.
Todo bien. Producto exacto a descripción. Llego dentro del plazo de envío. La pelota esta bien. A mis gatos les gusta, el sonido no es muy fuerte y asi no molesta. Ademas me regalaron unas pegatinas y dos pelotitas pequeñas. Vendedor muy recomendable
Посылка не опоздала, пришла в заявленные сроки. Упаковка нормальная, не повреждена. Товаром довольна, мячик приятный на ощупь, мягкий, звук не очень громкий (что радует) Спасибо продавцу за подарок (два маленьких мячика и наклейки) Нашему котику понравились мячики.
Очень хорошая игрушка, поёт от удара об пол или если потрясти. Мне и кошке нравится. Рекомендую.
Іграшка класна, товари швидко відправили, дякую продавцю)
My cat loves it. Good quality and tough. Fast shipping. Thank you for the little gifts.
В Украину посылка шла месяц. Мячик классный. Посторонних запахов нет. Издаёт звук сверчка, звук не громкий и не навязчивый . Когда трогаешь , издаётся звук . Мячик на ощупь приятный.Буду ещё заказать. Продавца рекомендую
Игрушка офигенная) коту очень понравилась) поёт приятно, не напрягает. приехала быстро. Спасибо за подарочки)
Very good, it's just like the descriptions. My kitten likes and plays very well, it's light and soft to play. It takes me 15 days to arrive
Игрушка прикольная. Розовая штуковина, в ней поют птички, кошке понравилась. В подарок положили какие-то Шарики из шерсти вроде бы. Заманчиво слегка шуршат внутри, кошке сразу стало интересно их гонять. За розовым шариком так сильно не бегает, потому что он довольно большой и тяжёлый. Но в комплексе прекрасно. Спасибо продавцу за подарки. В комплекте шли два шарика подарка и две наклейки котиков. Ребёнку понравится. С продавцом не общалась