SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://justpet.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Игрушка очень реалистичная! Работает! Собаки развлекаются )) В подарок две наклейки с котиками :) провод для зарядки. Доставка постомат в Сбере
Интересная игрушка, вот только беда, когда она врезаеться в стену, остонвливаеться
The toy is very realistic! Works! Dogs are entertained)) as a gift two stickers with seals :) wire for charging. Delivery in Sberbank
Interesting toy, that's only trouble, when it hit the wall, it's cool
Игрушка интересная, моим двум кошкам понравилась. Заказ отправлен сразу, дошёл за две недели.Продавец также добавил небольшие подарки (две наклейки и два шарика для кошек). Большое Спасибо продавцу! Даже не ожидала, что такая быстрая доставка! Продавца рекомендую!
The toy is interesting, my two cats liked. The order was sent immediately, reached in two weeks. The store also added small gifts (two stickers and two balls for cats). Many thanks to the seller! I did not even expect that such fast delivery! Seller recommend!
Он великолепен, работает отлично, пришел с грузом и прибыл гораздо раньше, чем ожидалось. Мои Кошки были любопытны, но они все еще плохо держат волну
Быстрая доставка, работает отлично, просто нужно проверить, как будут реагировать мои 2 кошки.
Быстрая доставка, отличный товар, идеальная связь, продавец на 100% рекомендован, все безупречно, я хотел бы заказать более точно, без запаха, в восторге, великолепный дизайн, солидный, я абсолютно доволен этой покупкой.
It's terrible, it works perfect, it came with cargo and arrived much earlier than expected. My cats were curious, but they still don't catch the wave.
Fast shipping, works perfectly, just need to test how my 2 cats will react.
Fast delivery, perfect merchandise, perfect dialogue, the store is 100% recommended, everything is spotless, I would order more for sure, odorless, delighted, splendid design, solid I am absolutely satisfied with this purchase.
Как на картинке. Сумасшедшая змея. Котам понравилось. Спасибо вам
It's as in the picture. Crazy snake. Cats loved it. Thank you
Отличная змея, двигается как настоящая, сенсоры хорошо видят стены. Может заснуть, а когда кошка потрогает лапой - опять оживает, это прикольно). Поначалу кошка боялась, потом начала охотиться на нее). Длина змеи около 40 см, глаза светятся, язык двигается. Зарядка от usb, кабель в комплекте. До Москвы за 14 дней! Очень быстрая доставка! Продавец добавил подарок, мячики и наклейки, приятно) Продавцу спасибо, мы с кошкой довольны)).
Excellent snake, moves like real, sensors see the walls well. Can fall asleep, and when the cat touches the paw-again comes to life, it's cool). At first the cat was afraid, then began to hunt it). The length of the snake is about 40 cm, the eyes glow, the tongue moves. Charging from USB, cable included. To Moscow in 14 days! Very fast shipping! The store added a gift, balls and stickers, Nice) to the seller Thank you, we are happy with the cat)).
The parcel came three weeks before Hmao. The box was crumpled, but the toy was unharmed. Charged, the cat played enough for 40 minutes. I recommend the store, put a gift-stickers in the box.)))
At first the kitten was frightened, then interested. A good toy, runs around obstacles and looks cool, the only negative is loud noise
Просто отлично, как игра, датчик работает очень хорошо, мои кошки любят продавца, чтобы убедиться, даже если доставка превышает 10 дней, он положил несколько небольших подарков в дополнение большое спасибо✌☺️ ️ ️ ️
Потрясающая игрушка. Продавец отправил очень быстро. Доставка в Бразилию занимает 2 недели! Мой кот просто любит играть с ним! Кроме того, продавец отправил некоторые бесплатные вещи. Настоятельно рекомендуется